Privacy Policy

Account information. You sign in with your work email address. We send a one-time passcode (OTP) to that address to verify your identity. We store your email address, your access role, and records of sign-in activity.

Device and diagnostic data. The App uses Sentry for crash reporting and performance monitoring. When an error occurs, we receive technical diagnostics such as device model, operating system version, app version, IP address, and stack traces. This data is used solely to identify and fix problems.

Push notification token. If you enable notifications, we store the device push token needed to deliver them. You can disable notifications at any time in your device settings.

Business data. The App displays business records (for example, financial and sales data) retrieved from our company systems such as Oracle NetSuite and Salesforce. This is company data, not personal data you provide, and access to it is controlled by your assigned role.

AI assistant queries. If you use the in-app assistant, the questions you type are processed by our servers and shared with our AI service providers to generate a response. Do not include sensitive personal information in assistant queries.

The App does not collect your location, contacts, photos, or any advertising identifiers, and it does not track you across other apps or websites.

• To authenticate you and keep your session secure.
• To provide the App’s features and display business data you are authorized to see.
• To deliver push notifications you have opted into.
• To diagnose crashes, monitor performance, and improve reliability.
• To maintain security audit logs and protect against unauthorized access.

We do not sell personal information, and we do not use it for advertising.

We rely on a small number of service providers to operate the App. They process data only on our behalf:

• Vercel — hosting of our backend services.
• Supabase — database for accounts, roles, and app configuration.
• Sentry — crash reporting and performance monitoring.
• Mailchimp Transactional (Mandrill) — delivery of one-time passcode emails.
• AI providers (accessed via a gateway) — processing of AI assistant queries.
• Oracle NetSuite and Salesforce — the company systems of record the App connects to.

Account records and audit logs are kept for as long as you remain an authorized user, and for a reasonable period afterwards where needed for security and legal compliance. Crash diagnostics are retained by Sentry per its standard retention window and then deleted. Session tokens expire automatically and are stored only in your device’s encrypted secure storage.

All communication between the App and our servers is encrypted in transit using TLS. Sign-in uses short-lived one-time passcodes, sessions use signed tokens with automatic expiry, and credentials on the device are kept in the operating system’s secure storage. Access to business data is restricted by role.

You may request access to, correction of, or deletion of your personal information by contacting us at ai@nexeratechs.com. Because the App is provided through your organization, some requests (such as account deletion) are handled together with your employer or the organization that granted you access.

The App is a business tool for authorized adult users and is not directed at children under 18. We do not knowingly collect information from children.

We may update this policy from time to time. Material changes will be reflected on this page with an updated “Last updated” date. Continued use of the App after changes take effect constitutes acceptance of the revised policy.

If you have questions about this policy or how your data is handled, contact us at ai@nexeratechs.com.